Terms & Condition

Effective Date: March 2026

These Terms and Conditions (“Terms”) govern your access to and use of www.wellnessfirst.com (the “Website”) and any related services provided by Wellness First (“Wellness First”, “we”, “us”, or “our”).

By accessing or using the Website, you agree to comply with and be bound by these Terms and all applicable laws and regulations within the Gulf Cooperation Council (GCC), including but not limited to the United Arab Emirates, Kingdom of Saudi Arabia, Qatar, Bahrain, Oman, and Kuwait.

If you do not agree to these Terms, you must not access or use the Website.

1. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms and applicable laws within the GCC.

You agree that you will not:

  • Access or attempt to access the Website through automated means such as scripts, bots, scraping tools, or web crawlers
  • Interfere with or disrupt the operation of the Website or its servers and networks
  • Attempt to gain unauthorized access to the Website, customer accounts, or internal systems
  • Copy, reproduce, distribute, sell, or exploit any part of the Website or its services without prior written consent from Wellness First

You are responsible for any breach of these Terms and for any damages or losses resulting from such breach.

2. Account Registration

Some services or features of the Website may require you to create an account.

When registering an account, you agree that:

  • The information provided is accurate and complete
  • You will maintain the confidentiality of your account credentials
  • You are responsible for all activities conducted through your account

Wellness First reserves the right to suspend, restrict, or terminate accounts that violate these Terms or engage in fraudulent or unlawful activities.

3. User Generated Content and Reviews

If the Website permits users to submit reviews, comments, feedback, testimonials, images, or other content (“User Content”), you remain responsible for the content you submit.

By submitting User Content, you represent and warrant that:

  • You have the right to post such content
  • The content is accurate to the best of your knowledge
  • The content does not violate any law or the rights of any third party
  • The content is not defamatory, misleading, obscene, abusive, discriminatory, or otherwise offensive

Wellness First reserves the right, but not the obligation, to review, reject, remove, or edit User Content at its sole discretion.

By submitting reviews or other User Content, you grant Wellness First a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, publish, display, adapt, and distribute such content in connection with the operation, marketing, and improvement of the Website and our business, subject to applicable law and our Privacy Policy.

4. Amendments to the Terms

Wellness First reserves the right to modify or update these Terms at any time to reflect changes in business practices, services, or applicable laws.

Updated Terms will be published on the Website and will take effect immediately upon publication unless otherwise stated.

Your continued use of the Website after such updates constitutes acceptance of the revised Terms.

5. Intellectual Property

All content available on the Website, including but not limited to:

  • Text
  • Graphics
  • Logos
  • Images
  • Videos
  • Audio
  • Software
  • Website design and layout

(collectively referred to as “Content”) is the property of Wellness First or its licensors and is protected by copyright, trademark, and other intellectual property laws.

No Content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission from Wellness First.

6. Product Information and Pricing

Wellness First strives to ensure that all product descriptions, images, specifications, and prices displayed on the Website are accurate.

However:

  • Product specifications may change without prior notice
  • Images are provided for illustration purposes only
  • Accessories shown in images may not be included unless explicitly stated

Prices may change at any time due to market conditions, supplier adjustments, or regulatory requirements.

The final price payable will always be confirmed at the time of order.

7. Promotional Offers and Discounts

From time to time, Wellness First may offer promotional codes, discounts, or limited-time offers through the Website or other approved channels.

Unless expressly stated otherwise:

  • Promotional offers are valid only during the stated promotional period and expire automatically on the date specified
  • Promo codes must be entered at checkout to be applied
  • Only one promo code or promotional offer may be used per order
  • Promotional offers may not be combined with any other discounts, promotions, vouchers, or special pricing

Wellness First reserves the right to modify, suspend, or withdraw any promotional offer at any time to the extent permitted by applicable law.

8. Price Match Policy

If you find the same product available from another retailer at a lower price, Wellness First may offer a price match subject to the following conditions:

  • The product must be identical in brand, model, specification, and color
  • The product must be new and available in stock with the competing retailer
  • The competing retailer must provide a comparable warranty or guarantee

Wellness First reserves the right to approve or decline price match requests at its sole discretion.

9. VAT and Taxes

  • All prices displayed on the Website include applicable Value Added Tax (VAT) where required under GCC tax regulations.
  • VAT rates may vary depending on the applicable country and legal requirements.
  • Any changes in tax regulations may result in adjustments to pricing.

10. Orders and Order Acceptance

All orders placed through the Website are subject to acceptance by Wellness First.

After submitting an order, you will receive an order acknowledgment email confirming that your order request has been received. This email does not constitute acceptance of the order.

An order is considered accepted only when:

  • Payment has been successfully processed, and
  • The order has been confirmed for dispatch.

Wellness First reserves the right to cancel or refuse orders in situations including but not limited to:

  • Product unavailability
  • Pricing or system errors
  • Suspected fraudulent activity

If an order is cancelled after payment has been processed, a full refund will be issued.

11. Payment

The Website accepts secure payment methods including:

  • Credit cards
  • Debit cards
  • Other approved digital payment methods available at checkout

Payment transactions are processed through secure third-party payment providers.

Wellness First does not store customer credit card details.

12. Product Availability

We aim to keep all products listed on the Website available for purchase.

However, inventory availability may change.

If an item you ordered becomes unavailable, we will notify you within two (2) business days and offer the following options:

  • Waiting for restocking
  • Selecting a comparable product
  • Cancelling the order and receiving a refund

13. Export Restrictions

Customers purchasing products for delivery outside the country of sale are responsible for complying with all applicable import, export, customs, and destination-country laws and regulations.

Wellness First makes no representation that products, documentation, or related materials are appropriate for import into every jurisdiction, and customers are solely responsible for any permits, approvals, duties, taxes, or other requirements imposed by the destination country.

14. Returns and Faulty Products

Customers who receive incorrect or defective products must notify Wellness First through our customer support channels.

Products may need to be returned for inspection before a replacement or refund is issued.

Further details regarding returns and refunds are available in our Return and Refund Policy.

15. Warranty

Unless otherwise expressly stated for a specific product, products sold through the Website may be subject only to the warranty, if any, provided by the original manufacturer or supplier and to any non-excludable rights available under applicable law.

Except as required by law, Wellness First does not provide any separate commercial warranty beyond any warranty expressly described on the Website or provided in writing with the product. Warranty coverage may be subject to the manufacturer’s terms, exclusions, and claim procedures.

Normal wear and tear, misuse, accidental damage, unauthorized repair, improper storage, and use contrary to product instructions may void or limit available warranty coverage to the extent permitted by law.

16. Installation Disclaimer

Wellness First shall not be liable for damages, losses, or injuries arising from installation, assembly, modification, or use of equipment where such installation, assembly, or use was not performed in accordance with the manufacturer’s instructions, safety guidance, or applicable standards.

Customers are responsible for ensuring that products are installed and used safely and, where appropriate, by qualified personnel.

17. Data Protection

All customer information is handled in accordance with applicable GCC data protection and privacy regulations and our Privacy Policy.

Personal information is used only for legitimate business purposes such as:

  • Order processing
  • Customer support
  • Service improvement
  • Communication regarding products or services

Wellness First does not sell customer information to third parties.

18. Complaints and Customer Service

Wellness First is committed to providing high-quality customer service.

If you have any concerns or complaints regarding our products or services, please contact us through the Contact Us page on the Website.

19. Disclaimer

While we strive to ensure that all information provided on the Website is accurate and current, errors may occasionally occur.

Wellness First shall not be responsible for:

  • Typographical errors
  • Inaccurate product descriptions
  • Temporary website interruptions
  • Outdated information

If a pricing error occurs, Wellness First reserves the right to cancel the order or offer the product at the correct price.

20. Website Security

We implement security measures designed to protect users and website systems.

However, Wellness First cannot guarantee that the Website will always be free from viruses, malware, or other harmful components.

Users are responsible for maintaining adequate security on their own devices.

21. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Wellness First, its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to your misuse of the Website, your breach of these Terms, or your violation of any applicable law or third-party right.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Wellness First shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Website or products purchased through it.

In all circumstances, Wellness First’s maximum liability shall not exceed the purchase price of the product giving rise to the claim.

23. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the applicable laws of the Gulf Cooperation Council (GCC) member states where the services are offered.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent courts in the applicable GCC jurisdiction, subject to mandatory consumer protection laws.

24. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Wellness First

Website: www.wellnessfirst.com

Terms and conditions inquiries: info@wellnessfirst.com